Terms & Conditions

This website is owned and operated by SPASGO.COM. SPAS GO and the https://www.spasgo.com website are trademarks owned by SPAS GO.
This is the user agreement that governs your use of this websiteand the provision of the services we provide you. These terms govern our offering of products and services, your ordering, the delivery, the provided warranties and all services that are related thereto. These Terms and Conditions are only applicable to consumers, being individual natural persons who book services only for non-professional purposes.
Please take the time to read these terms as it is important for the both of us that you understand our contractual relationship that relates to your use of our website, our application and the services we provide you.

1. General Terms

1.1. The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- 1.1.1. All conditions, warranties and other terms which might otherwise be implied by law, statute, common law or the law of equity.
- 1.1.2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or application, or in connection with the use, inability to use, or results of the use of our website or application, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
1.2. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
1.3. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website or use of our application, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.
1.4. When you make a booking or enquiry, you have to option to consent to occasional emails with Company updates and offers that we think might be of interest to you. You can opt out of these at any time.
1.5. The bookings, and their displayed price, are not considered as binding offers from spasgo. Your order is an offer to book from us, and only our confirmation of the order by e-mail will constitute a binding contract.
1.6. The depictions and descriptions of our services are only valid for a limited period of time. If you decide later to purchase a product or service, you should re-examine the description.
1.7. You must register before being able to book our services.
1.8. The ordering process follows different steps through the pages of the website. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify the requirements.
1.9. Spasgo reserves the right to discontinue any product or service at any time.
1.10. Company may elect to reward certain customers with bonuses. Spasgo Rewards is one way in which Company endeavors to reward and thank loyal customers for patronizing our business, and purchasing our products and using our services.
1.11. Premium customers may be selected from time to time for certain bonuses and discounts, which will be communicated upon applicability and availability of such bonuses and discounts.
1.12. You shall always verify your eligibility with respect to Section 1.11.
1.13. The contents of our website are for informational purposes only. The content on our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
1.14. Never disregard professional medical advice or delay in seeking it because of something you have read on the our website website.our website does not recommend or endorse any specific tests, physicians, countries, procedures, opinions or other information that may be mentioned on the our website website.
1.15. Reliance on any information provided on the our website website is solely at your own risk. If you do not agree to this and do not use this website.
1.16. Our website does not provide medical advice or endorse any specific medical provider or medical procedure.
1.17. In no event shall our website, its licensors, its suppliers, or any third parties mentioned on the our website Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of our website website or the Content.
1.18. When you provide your personal information to our website we will provide this to third party healthcare providers or medical tourism providers who may be able to assist you or so that they can provide information to you about a medical procedure you inquired to.
1.19. Our website will also keep this information in our database to contact you at later dates. User by providing our website any personal or medical information hereby agrees that our website may send it to third parties and that user hereby waives any liability towards our website and indemnifies our website for any use of the information by our website.
1.20. You must be an adult to submit a request or contact information on this website.

2. Terms relating to website use

2.1. When you register at the spasgo.com website, a username and password has to be created for login. We recommend you use a password that is sufficiently original and that is not obviously linked to you as a person so that it cannot be guessed by third persons.
2.2. Every action and transaction, including any booking and activity on the website, that is done using this login and password will be deemed to have been done by you, and only you will be held responsible for such action.
2.3. If you allow certain other persons, such as family members, to access the website using your login identification and password, then you must ensure that such persons are aware of the terms and conditions, and that they comply with these terms and conditions.
2.4. The following terms apply to your general use of our website:
- 2.4.1. Access to our website and use of our application is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website or application without notice (see below). We will not be liable if for any reason our website or application is unavailable at any time or for any period.
- 2.4.2. From time to time, we may restrict access to some parts of our website or application, or our entire website or application, to users who have registered with us.
- 2.4.3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
2.5. When using our website, you must comply with the provisions of our policies.
2.6. You may access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website or application without notice (see below). We will not be liable if for any reason our website or application is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website or application, or our entire website or application, to users who have registered with us.
2.7. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
2.8. When using our website or application, you must comply with the provisions of our acceptable use policy.
2.9. You are responsible for making all arrangements necessary for you to have access to our website or application. You are also responsible for ensuring that all persons who access our website or application through your internet connection are aware of these terms, and that they comply with them.
2.10. We are the owner or the licensee of all intellectual property rights in our website and all products and materials which we may make available from it including without limitation files, images, scripts, music and text. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You accept that neither we nor our licensors as may be appropriate grant you any licence in respect of any of these rights.
2.11. You may (a) print off one copy for backup purposes only and (b) download extracts of any page(s) from our website or application for your personal reference and you may draw the attention of others within your organisation to material posted on our website or application. You may not use copies of downloaded material for commercial purposes without obtaining a licence from us, and you must ensure that all copies of downloaded material retain any copyright or other intellectual property notices which appeared in the source material.
2.12. Other than as may be specifically permitted by these terms, you agree that you will not reproduce any content obtained from our website or application in any manner, and in particular but without limitation that you will not sell, distribute, sub-license, rent, lease, transmit, broadcast or give away such content or in any manner make it available to third parties or exploit it any way or permit it to be exploited for profit. You agree that you will fully and effectively indemnify us against any claims, demands, costs and damages which we may incur howsoever arising as a result of your failure to comply with this clause. You will notify us immediately if you become aware of any unauthorised use of our service or our intellectual property rights.
2.13. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
2.14. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
2.15. If you print off, copy or download any part of our website or application and use the printed, copied or downloaded material to breach these terms of use, your right to use our website and or application will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Your taking this action will not relieve you of any further liability to us which may arise under these terms.
2.16. All rights not explicitly granted by these terms are reserved by us.
2.17. Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
2.18. We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website or application, or close it indefinitely. Any of the material on our website or application may be out of date at any given time, and we are under no obligation to update such material.
2.19. We process information about you in accordance with our privacy policy. Please refer to the privacy policy for more information.
2.20. Whenever you make use of a feature that allows you to upload material to our website or application, or to make contact with other users of our website or application, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
2.21. Any material you upload to our website or application for public use (this does not include personal data given to sign up to the karaoke service, purchase an item in the shop or to send a message to feedback) will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our website or application constitutes a violation of their intellectual property rights, or of their right to privacy.
2.22. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website or application.
2.23. We have the right to remove any material or posting you make on our website or application if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.
2.24. You must not misuse our website or application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website or application, the server on which our website is stored or any server, computer or database connected to our website . You must not attack our website or application via a denial-of-service attack or a distributed denial-of service attack.
2.25. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website or application will cease immediately.
2.26. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or application or to your downloading of any material posted on it, or on any website or application linked to it.
2.27. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2.28. Our website or application must not be framed on any other website or application. We reserve the right to withdraw linking permission without notice. The website or application from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
2.29. Where our website or application contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
2.30. You agree that the digital logs that we keep with digital files evidencing customer and Company transactions and messages, will constitute proof of your and our transactions.
2.31. You warrant that the details provided by you at the time of your registration or any other time, are correct and complete.

3. Monitoring and Performance

3.1.We may monitor usage, including without limitation, any content (including content usage levels by individual users) or material transmitted over the Service. We reserve the right (at our sole discretion) to monitor and control data volume.
3.2. In the event that your use of the Broadband Service
- 3.2.1. risks degradation of service levels to other customers,
- 3.2.2. puts our system at risk,
- 3.2.3. is not in keeping with that reasonably expected of a customer,
- 3.2.4. is used for commercial use without a commercial subscription
- 3.2.5. does not comply with these Terms and Conditions and Privacy Policy, we reserve the right (at our sole discretion) to reduce, suspend or terminate your service.
3.3. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of use.
3.4. All associated subdomains is a site operated by Company.

4. Prohibited uses

5. You may use our site only for lawful purposes.

5.1. You may not use our site:

5.1.1. For commercial purposes without the appropriate commercial subscription.
5.1.2. In any way that breaches any applicable local, national or international law or regulation.
5.1.3. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
5.1.4. For the purpose of harming or attempting to harm minors in any way.
5.1.5. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
5.1.6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
5.1.7. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

5.2. You also agree not to:
- 5.2.1. Reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- 5.2.2. Use our website or application or any interactive services for business purposes including the solicitation of business.
- 5.2.3. Resell access to our website or application.
- 5.2.4. Download user account information.
- 5.2.5. Frame our website or any part of it.
- 5.2.6. Copy any material obtained from our website or application to peer to peer networks or other web sites or web services.
- 5.2.7. Access without authority, interfere with, damage or disrupt:
- 5.2.7.1. any part of our site;
- 5.2.7.2. any equipment or network on which our site is stored;
- 5.2.7.3. any software used in the provision of our site; or
- 5.2.7.4. any equipment or network or software owned or used by any third party.

6. Changes to the acceptable use policy

6.1. We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
6.2. You are responsible for making all arrangements necessary for you to have access to our website or application. You are also responsible for ensuring that all persons who access our website or application through your internet connection are aware of these terms, and that they comply with them.
6.3. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.4. You may print off one copy, and may download extracts, of any page(s) from our website or application for your personal reference and you may draw the attention of others within your organisation to material posted on our website or application.
6.5. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.6. Our status (and that of any identified contributors) as the authors of material on our website or application must always be acknowledged.
6.7. You must not use any part of the materials on our website or application for commercial purposes without obtaining a licence to do so from us or our licensors.
6.8. If you print off, copy or download any part of our website or application in breach of these terms of use, your right to use our website or application will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
6.9. Commentary and other materials posted on our website or application are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website or application, or by anyone who may be informed of any of its contents.
6.10. We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website or application, or close it indefinitely. Any of the material on our website or application may be out of date at any given time, and we are under no obligation to update such material.
6.11. We process information about you in accordance with our privacy policy. Please refer to the privacy policy for more information.
6.12. Whenever you make use of a feature that allows you to upload material to our website or application, or to make contact with other users of our website or application, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
6.13. Any material you upload to our website(this does not include personal data given in order to make a booking or enquiry) will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our website or application constitutes a violation of their intellectual property rights, or of their right to privacy.
6.14. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website or application.
6.15. We have the right to remove any material or posting you make on our website or application if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.
6.16. You must not misuse our website or application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website or application, the server on which our website is stored or any server, computer or database connected to our website or application. You must not attack our website or application via a denial-of-service attack or a distributed denial-of service attack.
6.17. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website or application will cease immediately.
6.18. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or application or to your downloading of any material posted on it, or on any website linked to it.
6.19. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6.20. You must not establish a link from any website that is not owned by you.
6.21. Our website or application must not be framed on any other website or application, nor may you create a link to any part of our website or application other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
6.22. Where our website or application contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7. Suspension and termination

7.1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
7.2. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- 7.2.1. Immediate, temporary or permanent withdrawal of your right to use our site.
- 7.2.2. Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- 7.2.3. Issue of a warning to you.
- 7.2.4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- 7.2.5. Further legal action against you.
- 7.2.6. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
7.3. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

8. Conditions of Booking, Pricing and Cancellation

8.1. We list availability information for products and services sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability.
8.2. Please note that dispatch estimates are just that. They are not guaranteed despatch times and should not be relied upon as such.
8.3. As we process your order, we will inform you by email if any products you order turn out to be unavailable. The indicated price of a service that is displayed on the website does not include the taxes that are eventually due.
8.4. The prices of services are subject to change without notice. It is not guaranteed that indicated prices will remain applicable during a certain period of time.
8.5. All payments on our site are processed through Company servers. Company does may store your credit card or debit card details.
8.6. Before the order is finalized at checkout, an overview of the product or service booked by you is displayed along with the the complete purchase price, including taxes and costs of delivery.
8.7. Your orders and our confirmation will be stored in our database and these files will serve as a proof of the transaction.
8.8. An order confirmation will be send by e-mail, including the services purchased, along with all-inclusive price and as the case may be any restrictions or reserves.
8.9. You are responsible for the submission of correct information while booking.
8.10. For certain (non-refundable) rates or special offers, please note that service providers may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. You will not hold us liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the service provider and not (re)claim any amount for any valid or authorized charge by the service provider (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.
8.11. In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible amount. In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our platform, we will pay you this deductible, up to an aggregate amount . In order to indemnify you, please make sure that you report this fraud to your credit card provider and contact us immediately by email.
8.12. By making a reservation you accept and agree to the relevant cancellation and no-show policy, and to any additional (delivery) terms and conditions of the service provider that may apply to your booking (including the fine print of the service provider made available on our platform and the relevant house rules of the service provider), including for services rendered and/or products offered by the service provider.
8.13. With respect to our cancellation policy, cancellation within 30 days of arrival date results in a 50% forfeit of the total booking price. Cancellation within 7 days of arrival date results in a 100% forfeit of the total booking price.
8.14. The relevant (delivery/purchase/use/carrier) terms and conditions of a service provider can be obtained with the relevant service provider. The general cancellation and no-show policy of each service provider is made available on our platform on the service provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable).
8.15. Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the service provider in the event of a no-show or charged cancellation.
8.16. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the service provider and the reservation.
8.17. Cancellation and prepayment policies may vary per segment, product or service of each booking. Please carefully read the fine print and important information in your reservation confirmation for additional policies as may be applied by the service provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the service provider agrees or allows otherwise under its (pre)payment and cancellation policy.
8.18. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein.
8.19. Please note that you may be charged for your cancellation in accordance with the service provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, prepayment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
8.20. If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the service provider so they know when to expect you to avoid cancellation of your booking or charge of the no-show fee. Our customer service department can help you if needed with informing the service provider.
8.21. We do not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the service provider.
8.22. By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, (ii) an email after arrival to rate the (experience with your)service provider, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.
8.23. We disclaim any liability or responsibility for any communication by or with the service provider on or through its platform. You cannot derive any rights from any request to, or communication with the service provider or (any form of) acknowledgement of receipt of any communication or request. We cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the service providers.
8.24. In order to duly complete and secure your booking, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
8.25. Any claim or complaint against Booking.com or in respect of the services must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.